We do not offer refunds or exchanges on any promo or free items or sale items.
Otherwise, we are happy to consider refunds within 30 days. Past that point, we cannot offer a refunds or exchanges.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping costs are not covered by us.
Please do not send your purchase back to the manufacturer. If you need to return an item, please contact us first: firstname.lastname@example.org
There are certain situations where only partial refunds or store credit are granted (if applicable), including:
- Any item not in its original condition, damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please first check your bank account. It may take some time before your refund is officially posted, so it may help to contact your credit card company.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us: email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
IWISB is not responsible if a package is deliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.
IWISB is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. IWISB will not be responsible for any duties, taxes, or customs fees under any circumstances.
IWISB reserves the right to abandon the package(s) and will not be responsible for any refund for the refused, undelivered, or abandoned packages.
Please click here to see our Shipping Policy.